Make sure to have a look at this cool new Figma resource shared by Saroj Shahi on the Figma Community.
User journey mapping is one of the most essential tools in a UX designer’s toolkit. It helps visualize the complete experience a user has with your product, from initial awareness to final conversion and beyond. This comprehensive User Journey Map Template for FigJam provides everything you need to create detailed, professional user journey maps that drive better design decisions.
What’s Included in This Template
This FigJam template comes packed with all the essential components for creating comprehensive user journey maps:
- Pre-built journey phases (Awareness, Consideration, Purchase, Onboarding, Usage, Support)
- User emotion tracking with visual indicators
- Touchpoint identification sections
- Pain point and opportunity markers
- Action and thought bubble templates
- Goal and motivation tracking areas
- Stakeholder and channel mapping
- Clean, professional design that’s easy to customize
Why User Journey Maps Matter
User journey maps are crucial for understanding your users’ complete experience with your product or service. They help you:
- Identify pain points in the user experience
- Discover opportunities for improvement
- Align teams around user needs
- Prioritize features based on user impact
- Create empathy within your organization
- Make data-driven decisions about UX improvements
Perfect for UX Teams and Designers
This template is ideal for:
- UX/UI Designers creating user-centered designs
- Product Managers planning feature roadmaps
- Marketing Teams understanding customer touchpoints
- Customer Success Teams identifying support opportunities
- Startups building user-focused products
- Enterprise Teams improving existing experiences
How to Use This Template
- Duplicate the template to your FigJam workspace
- Define your user persona and their primary goal
- Map out the journey phases relevant to your product
- Add touchpoints where users interact with your brand
- Document emotions at each stage of the journey
- Identify pain points and opportunities
- Share with your team for collaborative insights
Template Features
- Fully customizable design elements
- Collaborative-friendly for team workshops
- Professional layout suitable for presentations
- Scalable components for complex journeys
- Color-coded sections for easy navigation
- Sticky note areas for brainstorming
- Action item tracking for follow-up tasks
About the Creator
This template was created by Saroj Shahi, a talented designer who has contributed multiple valuable resources to the Figma Community. Saroj specializes in UX templates and design systems that help teams work more efficiently.
You can follow Saroj on:
Get Started Today
Ready to create better user experiences? This User Journey Map Template is completely free and available for immediate use in FigJam.
Licensed under CC BY 4.0 – Free for personal and commercial use.
